All Internet News. Giving Reviews the Thumbs Down: ... customer trust and loyalty, many are fearful that negative reviews might annoy manufacturers or hurt sales, says Carrie Johnson, an e-commerce analyst with ... .

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Giving Reviews the Thumbs Down

... customer trust and loyalty, many are fearful that negative reviews might annoy manufacturers or hurt sales, says Carrie Johnson, an e-commerce analyst with ...

Frustrated, Mr. Brig voiced his dissatisfaction with Newegg's review process on ResellerRatings.com, where customers provide feedback on online retailers...

Source: Wall Street Journal - USA

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