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Category: Siebel Systems Receives Highest Score in Nucleus Research ROI Scorecard for Enterprise CRM Market Extensive CRM Domain Experience and Expertise, Industry-Leading Products, and Multiple Deployment Options Uniquely Qualify Siebel Systems to Help Companies Achieve Outstanding Business Results SAN MATEO, Calif. - June 15, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that it has received the highest score in a Nucleus Research ROI Scorecard for the Enterprise CRM market. The company outranked vendors such as Oracle and SAP. Nucleus Market ROI Scorecards compare vendors' ROI scores and provide insights on key themes impacting ROI in a particular market segment.
"Siebel Systems has delivered outstanding business results to more than 3.2 million users at over 4,000 companies worldwide, while demonstrating a clear ROI and TCO advantage," said Laurent Pacalin, Vice President and General Manager, Siebel CRM Products. "Our business strategy and comprehensive solutions encompass people, processes, and technology to help our customers increase their revenue, profitability, customer and employee satisfaction, and customer loyalty."
Nucleus ranks vendors on five key factors that contribute to the ability of a solution to deliver a positive return on investment:
* Deployment - Based on how easily and quickly a solution can be deployed
* Adoption - Based on usability and the potential scalability of adoption
* Support- Based on the ability of the solution to function with limited internal support costs
* Business Impact - Based on the potential of the solution to deliver returns through clear and repeatable benefits
* Vendor - Based on a vendor's track record and ability to help a customer maximize ROI
According to the report: "Siebel has made great strides in the past 12 months to leverage its experience and technology into greater returns for its customers—both through prescriptive guidance and through improved technology."
Siebel Systems also received the highest score in Nucleus Research's Scorecard for the OnDemand CRM market category. Siebel Systems is the only vendor to offer customer-facing solutions in a variety of deployment formats—on premise, hosted, hybrid, custom-built, and components to "build it yourself"—so that companies can choose the exact levels of functionality and investment that best meet their needs.
The Siebel CRM Solution
Siebel CRM applications provide the most comprehensive multichannel solution that allows organizations to manage, synchronize, and coordinate customer interactions across all channels. Siebel 7.8, the latest version of the industry-leading solution, extends the Siebel 7.x product family and includes significant new and enhanced features, such as advanced order management and embedded analytics capabilities that enable companies to increase sales and service velocity by enabling more efficient and effective product, pricing, and promotions management across multiple channels. The solution provides sales and service organizations with a single, complete view of all customer assets and past interactions and makes this information available to customer-facing employees at the point of contact with the customer. This real-time insight will enable sales and service professionals to gain deep insight about their customers and, for the first time, be able to use this knowledge to better assess customer needs and act decisively, in real time, to provide relevant products and services.
About Siebel Systems
Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.
Media Contact:
Cecilia Denny
Siebel Systems, Inc.
Tel: (650) 477-5861
Email: cecilia.denny@siebel.com
For more information on Siebel Systems solutions and services, please visit our Web site:
CRM - http://www.siebel.com/crm;
OnDemand Solutions - http://www.crmondemand.com;
Industry CRM - http://www.siebel.com/industry-crm;
Call Center & Service - http://www.siebel.com/call-center;
Sales Force Automation - http://www.siebel.com/sales-force-automation;
Marketing Automation - http://www.siebel.com/marketing-automation;
Business Intelligence - http://www.siebel.com/business-intelligence;
Integration Solutions - http://www.siebel.com/integration-solutions;
CRM Services - http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
Source: Wired News
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